Shopping FAQ

1. What should I do if I have trouble logging in?

Please follow these instructions:

Check your login details. Your login username is the email address you used for registration.

If you have forgotten your password, please select the “Forgot your password?” option on the Sign In page. Complete the information regarding your registration details and select the “Reset your password” option.

Please make sure that your web browser accepts cookies.

The calipsoapparel.com website may be undergoing system maintenance. If so, please wait 30 minutes and try again.

If you are still unable to access your account, you can contact our Customer Service Department at support. calipsoapparel.com and indicate the problem. We will assign a new password for you and you can change it once you log in.

 

Can I get a discount if I make a larger order?

Yes, the more pieces you purchase, the higher the discount. For example, if you buy 10 pieces, you will obtain a 5% discount. If you are interested in purchasing more than 10 pieces, we would be happy to provide you with a quote. Please contact our Sales Team on https://calipsoapparel.com/contact/ provide the following information:

  • – The product(s) that you are interested in
  • – The exact order quantity for each product
  • – Your desired timeframe
  • – Any special packing instructions, e.g. bulk packing without product boxes

Our Sales Team will reply to you with a quotation. Please note that the larger the order, the more postage you will save. For instance, if your order quantity is 20, the average shipping cost per unit will be much cheaper than if you just buy one piece.

 

How do I know if my payment has been received?

Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit calipsoapparel.com and log into your customer account to check the order status at any time. If calipsoapparel.com has received payment, the order status will show “Processing”.

What is PayPal?

PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used at calipsoapparel.com to purchase items by Credit Card (Visa, Mastercard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account). Rosewholesale cannot see your card number as it is securely encrypted through PayPal’s server. This limits the risk of unauthorized use and access.

After making a payment, can I change my billing or shipping information?

Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Team at calipsoapparel.com/contact/as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

Do you ship to my country and what are the shipping rates?

We ship worldwide. The exact shipping rate varies based on the item weight and the destination country. We will always suggest the most appropriate shipping weight for our customers to help to save money. Our goal is always fast and secure delivery of items to our customers.